W23

W23 Global Privacy Policy

Last updated: 8 April 2024

This Privacy Policy describes how W23 Global Manager Pty Ltd ACN 675 604 547 ("W23 Global," "we," or "us") collects, holds, secures, uses and shares your personal information when you visit our website at w23.vc (the "Site") or interact with us.

1. What is covered by this Privacy Policy?

This Privacy Policy outlines our personal information management practices, including how we collect, hold, secure, use and share your personal information. Specifically:

the kinds of personal information we collect and hold
how we collect and hold it
the purposes for which we collect, hold and use it
how we secure it
how, and with whom, we share your personal information, including overseas, and whyyour right to access and correct it
how you may contact us if you wish to make a complaint or enquire about privacy matters.

2. What is personal information?

As defined by the Privacy Act 1988 (Cth), "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not. Any time we use the term “personal information” in this Privacy Policy, we are referring to this legal definition of the term.

3. What kinds of personal information does W23 Global collect and hold and how does W23 Global collect it?

We collect personal information directly from you when you provide it to us by contacting us, for example via email communications and webform submissions.

We also collect your personal information directly from you when you interact with us, either in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails and/or SMS) or as otherwise permitted by law.

Below are some examples of personal information we may collect from you and how we collect that information:

Communication data: when you submit a webform enquiry, we will collect from you your first name, surname, email address and any personal information you choose to provide in your message to us.
Usage data: when you use our Site, we will collect information about how you use our Site, including your IP address, browser type, pages visited, and time spent on each page
Cookies and similar technologies: We use cookies and similar tracking technologies to collect information about your browsing actions and patterns on the Site.

We do not collect sensitive information (as defined in the Privacy Act).

4. Do I have to provide my name?

In most cases we will need your real name.

5. How does W23 Global secure my personal information?

Any personal information we hold is generally stored electronically in computers or cloud systems operated by us or by our service providers. We implement a range of information security measures and encryption protocols when we handle your personal information to protect it from unauthorised access, loss, misuse or wrongful alteration.

We use security measures such as physical and technical security access controls and other safeguards and information security technologies to ensure the security of your personal information.

6. For what purposes does W23 Global collect, hold and use my personal information?

We use the personal information we collect for the following purposes:

To provide, maintain and improve our Site
To respond to your inquiries, questions, and feedback
To analyze how users interact with our Site
To detect, prevent, and address technical issues and security vulnerabilities
Purposes permitted or required by law.

We may share personal information we hold about you with our direct and indirect shareholders for the purpose for which you shared such personal information or which is within reasonable expectations or where permitted by law.

We may share personal information we hold about you with third parties:

who are service providers who assist us in operating our Site or conducting our business
in accordance with your request or with you consent
to fulfil our legal obligations
for our legitimate interests, provided that these interests are not overridden by your rights and interests.

Some of our service providers, including data storage and technology service providers, may be located or use locations outside of Australia.

Where we share personal information overseas, we take steps to ensure that our service providers are obliged to protect this personal information in accordance with Australian legal requirements and that they are only permitted to use personal information for the purpose for which it is shared.

Our service providers or their data storage servers may be located, and may store your personal information from time to time, in a number of countries, including the United Kingdom and the United States.

We may share your personal information overseas for reasons including:

where we have made a business decision to engage with a service provider to assist us with certain functions, including data storage
for disclosure to our direct and indirect shareholders, which are based in the United Kingdom, the EU, South Africa and Canada.

9. How can I access and correct my personal information?

You have a right to request access to and correct the personal information we hold about you.

However, before we provide you with access to your personal information we may require verification of your identity.

There is no charge to submit a request to correct or access your personal information, however, we may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

If you would like a copy of the personal information held by us about you, or if you believe that any of your personal information is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details shown in Section 13 below.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. How can I make a complaint about the management of my personal information?

If you would like to complain about a breach of the Australian Privacy Principles, you may contact us using the details shown in Section 13 below.

We may ask you to put your complaint in writing and to provide relevant details. We may discuss your complaint with our personnel and our service providers and others as appropriate.

We will respond to your complaint in a reasonable period of time (usually within 30 days).

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) (whose contact details are as set out here).

12. How will I know if W23 Global makes changes to this Privacy Policy?

This Privacy Policy is current from 8 April 2024. We may update it periodically by displaying the updated policy on our Site.

13. How to contact W23 Global

If you have any questions about our Privacy Policy or the way in which we collect, hold, secure, use or share your personal information, please contact us at team@w23.vc.

14. More information

More information about privacy law and privacy principles is available from the OAIC and from their website. The OAIC may be contacted using their contact details set out here.